Now return to Dashboard on the main menu and select "Scan Now" at the bottom of the screen.Then select "Scan for rootkits" in the detection options, as well as the other two options already checked.Next we need to change a scanning option, select "Settings" on the main menu, then "Detection and Protection" on the left.Then select "Update Now" to get the latest database.If the dashboard is not already displayed select it.We need to modify a couple of things with MalwareBytes before we use it so please follow the steps below. Double click the saved file to start the install, accept any security warnings that may appear, and after the install click the new desktop icon to start the program. Save the file to somewhere you can easily find it. We need you to run MalwareBytes to get a log, please download the free version of MalwareBytes HERE Click Options then select Unlock the deletion.Right Click & Run As Administrator Again.You will then be prompted to install Certificates.Disable Windows Defender & Antivirus Prior To Running This Tool!!.Once you have started the program, you will need to click the scanner button. Right Click the icon and select run as administrator.Ģ. Please download Zhp Cleaner to your desktop. Then hit OK after the removal process is complete, then OK again to finish up. The Program will close all open programs to complete the removal, so save any work and hit OK. Hit next make sure to leave all items checked, for removal. On completion, a log is saved to your desktop and will automatically open.ĭownload Adware removal tool to your desktop, right click the icon and select Run as Administrator.Please be patient as this can take a while to complete depending on your system's specifications.The tool will open and start scanning your system.If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.Please download Junkware Removal Tool and save it on your desktop. You can find the logfile at C:\AdwCleaner.txt as well.Please post the contents of that logfile with your next reply.Your computer will be rebooted automatically.When the scan has finished click on Clean button.Double click on adwcleaner.exe to run the tool.Close all open programs and internet browsers.Please download AdwCleaner by Xplode onto your desktop.
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